General FAQs


App Questions


Content Questions


Contact


General Questions



App Questions



Do I need to download an app?

You do not need to download an app to your device. The Heather Robertson App is a web-based app. Simply sign up or login at app.heatherrobertson.com.


Book mark this URL https://app.heatherrobertson.com/auth/login for quick access and select "Keep me logged in" on the login screen to dive right in.


If you'd like to add Heather's new site to your home screen you can watch this quick 2min video:



Can I use the app without internet?


A reliable internet connection is required to access the app. Videos are not able to be downloaded.



Is the app available in other languages?

Since the app is web-based, the text can be translated to other languages using Google Chrome.  


Learn how to add translated closed captioning to the guide videos.



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Content Questions


Will Heather still have content on YouTube?

Heather will continue to post free workout videos on her YouTube channel, where all current content will remain free and accessible.


You can find links to the playlists at https://heatherrobertson.com/resources.



Where can I find the monthly calendars?

When you join a program in the app, your workout schedule will be added to your calendar.


If you are looking for the monthly calendars that incorporate Heather's YouTube videos, you can find them at https://heatherrobertson.com/resources. These monthly calendars are independent of the app.



Where can I find Heather's previous programs?

Heather's other programs, including HR12Week 1.0-5.0, along with pdf calendar links are accessible at https://heatherrobertson.com/resources


The YouTube program playlist are also available at: https://www.youtube.com/@heatherrobertsoncom/playlists

💡 Heather's new programs, including her new 12 Week Power Program, will be exclusive to the  app.


Will there be more content added to the app?

Absolutely! Heather will continue to create new content for the app—programs, workouts, guides and recipes—to keep things fresh.



Will Heather's YouTube workouts be added to the app?


For now, the Youtube videos will remain separate from the app while we explore ways to offer more options for subscribers.


Be sure to subscribe to Heather's socials and email newsletter to stay up to date on future features as they are developed.


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Contact


I have a suggestion or feedback

We’d love to hear from you! Your suggestions help us improve the app and create a better experience for everyone. You can share feedback anytime by using the in-app support beacon or by emailing our team at support@heatherrobertson.com




I still need help

Can’t find the answer you’re looking for? We’re here to help. Contact our team through the in-app support beacon or email us anytime at support@heatherrobertson.com


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General Questions


Where can I purchase HR Merch?

Heather's latest merch can be found at at shop.heatherrobertson.com including matching sets, tanks, tees and hats. Shop the latest collection now!


For all merch store inquiries, contact contact@support.shop.heatherrobertson.com


Returns and FAQ'S



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