Troubleshooting casting and TV playback

Table of Contents

1. I Don’t see a casting Icon
2. My video freezes or loses progress when I press pause while casting
3. I was able to cast, and now it's not working
4. Contact Support

I Don’t See a Casting Icon

Devices need to be compatible and active for an icon to appear on the workout video screen.

1. Check Device Compatibility

2. Check that both devices are on the exact same network, not just the same router. If your router has a 2.4GHz and 5GHz band (e.g., 'HomeNetwork' and 'HomeNetwork_5G'), ensure both your phone/tablet and TV are connected to the same one. Avoid using a guest network, as these block devices from communicating with each other. You cannot cast via cellular data.

3. Enable casting on your TV: In your TV's settings menu, look for AirPlay, Chromecast, Screencast, Mirroring options

4. Ensure your software is up to date on your devices - phone, tablet, TV, Chromecast, Roku, Firestick, etc.

5. Reset Connections

• Toggle Wi-Fi off/on
• Restart your TV/device
• Try a different browser

⬆️ Back to top

My video freezes or loses progress when I press pause while casting

In order to workaround the pause issue, try exiting full screen mode (X) and then pausing it in the player.

I was able to cast, and now it's not working

The fact that you were able to previously cast successfully, highlights that the error may be related to your devices or network.

Try the following:

1. Check for software updates on your devices and TV
2. Restart all device and internet router - Power off, wait 60 secs before powering back on
3. Check that your devices and TV are connected to the exact same Wi-Fi
4. Log back into the app and try again

⬆️ Back to top

Still need help? Reach out to support and include the following details:

1. What specific errors or troubles are you experiencing when trying to cast?
2. What are you trying to cast to? (make and model)
3. What are you trying to cast from? (make and model)
4. Are you using an external casting device attached to your TV? (make and model)
5. What internet browser are you using?

⬆️ Back to top